Service
Frequently asked questions
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Account opening
What do I need to open an account?
A valid passport, a recent proof of address, and information about the source of the funds you plan to invest.
How long does verification take?
Most accounts are verified the same day, once we have all your documents.
Which currencies can my account be in?
You can hold your trading account in US dollars (USD) or euros (EUR). You choose the currency when you open the account.
Account management
How do I update my personal details?
Ask our team via live chat and we'll tell you what's needed to update your details.
Which account type is right for me?
All account types give you the same markets and platforms; they differ in pricing and minimum deposit. Ask our team via live chat and we'll help you choose.
Deposits & withdrawals
How can I deposit funds?
By bank transfer, credit or debit card, or one of the other payment methods listed in the client portal.
How do I withdraw money?
Ask our team via live chat and we'll guide you through the withdrawal process for your account.
Trading
What can I trade?
Forex, precious metals, commodities, stocks and ETFs.
Which platforms can I trade on?
You can trade on MetaTrader 5, on our web trader in your browser, or on our mobile app.
What leverage is available?
Leverage of up to 1:100 is available on forex. Leverage increases both potential gains and potential losses, so use it with care.
Costs
What does trading cost?
Costs depend on your account type and the market you trade. Ask our team via live chat for the current spreads and commissions.
Taxes
Do you give tax advice?
No. Tax depends on your personal circumstances and where you are tax resident. Please speak to an independent tax adviser.
Wealth
Who manages my portfolio?
Our in-house portfolio managers make the investment decisions for you, in line with the strategy that matches your risk profile.
Is my capital guaranteed?
No. The value of investments can fall as well as rise, and you may get back less than you invest.
Interest
How is interest calculated?
Interest is calculated on your uninvested cash balance at the variable rate in effect, and paid into your account every month.
Can the interest rate change?
Yes. The rate is variable and can go up or down. Ask our team via live chat for the current rate.
Credit
How much can I borrow?
That depends on the value and type of the investments in your account. Ask our team via live chat for the limit that applies to you.
What happens if the value of my investments falls?
If your borrowing goes above the allowed limit, positions in your account are closed automatically to bring it back within limits. This can lock in losses.
Complaints
How do I make a complaint?
Submit your complaint through the client portal. We'll acknowledge it and keep you updated until it's resolved.
There are risks associated with investing. The value of your investment may fall or rise. Losses of the capital invested may occur. Past performance, simulations or forecasts are not a reliable indicator of future performance. Please refer to our risk information.